WooCommerce Acumatica integration FAQ.
Answers about Acumatica and MYOB Acumatica compatibility, direct API communication, WooCommerce stock and pricing synchronization, customer price classes, order export, security, onboarding, and maintenance.
Product and onboarding
What does onboarding include?+
Every installation includes compatibility review, connector installation, tenant-specific configuration, catalogue and order testing, and production go-live validation.
Why is onboarding required?+
Acumatica implementations differ substantially between businesses. Onboarding configures the connector for the tenant’s warehouse, pricing, tax, freight, unit, customer, and order workflow before production automation is enabled.
Can we install it ourselves?+
The plugin installs like any WordPress plugin, but the commercial package includes installation and configuration. Scheduled synchronization and automatic order export are enabled only after the implementation tests are completed.
How long does onboarding take?+
The implementation time depends on access, catalogue quality, warehouse and price-class complexity, and how quickly test results can be reviewed. QuixWP confirms the expected schedule after the compatibility review.
Compatibility
Does it support MYOB Acumatica?+
Yes. It supports Acumatica Cloud ERP and MYOB Acumatica environments that expose the supported contract-based REST API endpoints.
Does the connector use third-party middleware?+
No. The plugin runs inside your WordPress installation and communicates directly with the Acumatica contract-based REST API. Catalogue, pricing, customer, stock, and order data are not routed through a QuixWP-hosted synchronization platform.
Does it support WooCommerce HPOS?+
Yes. The connector declares compatibility with WooCommerce High Performance Order Storage and uses WooCommerce order APIs rather than directly querying legacy order posts.
Does it work with product variations?+
Yes. Variations can synchronize stock and price data when each exported or synchronized variation has a unique SKU matching the corresponding Acumatica Inventory ID.
Can it work with multiple Acumatica tenants or WooCommerce stores?+
The standard package covers one WooCommerce production site and one Acumatica or MYOB Acumatica tenant. Multi-store or multi-tenant configurations can be reviewed and quoted separately.
Does it support multiple warehouses?+
The standard onboarding configures the agreed warehouse and stock-availability behavior. Advanced allocation, aggregation, regional warehouse selection, or per-customer warehouse rules may require custom scope.
WooCommerce catalogue and Acumatica stock
How are products matched?+
The standard implementation matches the WooCommerce product or variation SKU to the Acumatica Inventory ID. Exact, consistent SKU data is therefore required before the first synchronization.
Does it create products in WooCommerce?+
The standard package synchronizes existing WooCommerce products and variations. Product creation, images, categories, attributes, and matrix-item generation can be quoted as an additional module.
Which stock value is synchronized?+
QuixWP configures the agreed Acumatica availability field during onboarding. Depending on the business workflow, this may be on-hand, available, or another supported quantity exposed by the selected endpoint.
Can synchronization be scheduled?+
Yes. The connector supports manual and scheduled runs. Action Scheduler is used where available, with WP-Cron as a fallback. The first run is completed and reviewed during onboarding.
What happens to products that do not match?+
Unmatched products remain unchanged. The synchronization result and diagnostic log identify missing or invalid SKUs so the catalogue can be corrected without silently creating records.
Acumatica customer pricing in WooCommerce
Can it synchronize customer-specific prices?+
Yes. WooCommerce roles can be mapped to Acumatica customer price classes, and imported class prices are applied to product, variation, cart, and checkout pricing.
Do price lookups call Acumatica on every page view?+
No. Imported base and price-class records are indexed locally so normal storefront requests do not depend on a live ERP API request.
What price do retail customers see?+
Retail, guest, and ignored roles use the synchronized base price unless another pricing rule is explicitly configured during onboarding.
Will full-page caching show the wrong customer price?+
Customer-specific pricing requires a cache configuration that varies or bypasses full-page cache for logged-in users. QuixWP reviews the active caching setup during onboarding.
WooCommerce order export to Acumatica
When are WooCommerce orders exported?+
The export trigger is configured during onboarding. A common setup exports when an order reaches Processing, but the correct status depends on payment, fraud review, and internal order procedures.
How are Acumatica customers matched?+
The standard customer-matching rule is confirmed during onboarding and may use a stored Acumatica customer ID, email address, or another agreed identifier supported by the customer data.
What happens if an order export fails?+
The connector records a redacted error, applies the configured retry policy, and keeps failed orders visible for manual retry after the underlying mapping or API issue is corrected.
Can the connector create duplicate orders?+
The connector stores export state and the Acumatica reference on the WooCommerce order to prevent normal duplicate submissions. QuixWP also validates retry behavior during the order test.
Does it synchronize shipments, invoices, or refunds back to WooCommerce?+
The standard package focuses on WooCommerce-to-Acumatica SalesOrder export. Bidirectional fulfilment, shipment, refund, invoice, and advanced document workflows are reviewed and quoted separately when required.
Security and operations
How are Acumatica credentials stored?+
The API password and cached session data are encrypted at rest using WordPress salts and the encryption capabilities available on the server. The connector refuses insecure plaintext password storage.
Where does integration data travel?+
Operational data moves directly between your WooCommerce site and the Acumatica REST API. QuixWP does not require a hosted middleware service to relay catalogue, pricing, customer, stock, or order data.
Do logs contain customer data or passwords?+
The protected diagnostic logger redacts passwords, cookies, email addresses, and common address fields before writing. Debug logs should still be enabled only when needed for onboarding or support.
What happens if Acumatica is temporarily unavailable?+
WooCommerce remains available. Synchronization records the failure for review, and order exports can retry according to the configured policy. The connector does not block checkout because the ERP API is unavailable.
Can QuixWP access our credentials through the website form?+
No. Do not send passwords or API credentials through the website form or email. QuixWP arranges a secure credential exchange as part of onboarding when access is required.
Pricing and maintenance
What is included in the $1,499 first-year price?+
The standard package includes one commercial connector licence, one WooCommerce production site, one Acumatica tenant, compatibility review, installation, standard mappings, catalogue and order testing, production sign-off, and one year of updates and support.
How do we purchase the connector?+
Submit the compatibility form with your WooCommerce and Acumatica details. QuixWP reviews the environment, confirms the standard or custom scope, and sends an invoice. Onboarding is scheduled after payment.
What is the annual renewal?+
Standard maintenance renews at $699/year and includes updates, supported-platform compatibility maintenance, and connector support.
What happens when the licence expires?+
The installed connector continues to run. Licence expiration stops access to plugin updates, compatibility maintenance, and support until the licence is renewed.
When would we need a custom quote?+
Common custom-scope examples include product creation, multi-store or multi-tenant installations, advanced warehouse logic, unusual UOM rules, bidirectional fulfilment, custom API endpoints, and extensive custom-field or tax mapping.